Shipping policy

Shipping Policy

Effective Date: 7 August 2026

This Shipping Policy applies to all orders placed on www.store.devasetu.com and forms an integral part of our Terms of Service.

1. Company Information

DevaSetu Technologies Private Limited

Registered Office

Shree Niket, Mansinghka Residence
Opposite Raghuvansh Vihar Colony
Bhilwara, Rajasthan – 311001

Website: www.store.devasetu.com

Customer Support Email: customerservices.devasetu@gmail.com

2. Shipping Coverage

DevaSetu currently ships to most serviceable locations across India through our authorised logistics partners.

Availability of shipping to a particular location is subject to the serviceability of our courier partners.

At present, we do not offer international shipping unless specifically stated on the Website.

3. Order Processing

Orders are generally processed within 1–2 Business Days after successful payment confirmation.

Orders placed on Sundays or public holidays may be processed on the next Business Day.

Certain products, promotional periods, festivals, high order volumes or unforeseen operational circumstances may require additional processing time.

4. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days

  • Tier II & Tier III Cities: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

These timelines are estimates only and should not be construed as guaranteed delivery commitments.

Actual delivery depends upon the courier partner, destination, weather conditions and other operational factors beyond our reasonable control.

5. Shipping Charges

Applicable shipping charges, if any, are displayed during checkout before payment.

From time to time, DevaSetu may offer:

  • Free Shipping promotions;

  • Reduced shipping charges; or

  • Promotional delivery offers.

Such offers are valid only for the duration of the applicable promotion.

6. Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation via email and/or SMS and/or WhatsApp, containing the tracking details where available.

Tracking updates are generated by our logistics partners and may occasionally be delayed.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment.

Customers are responsible for:

  • being available to receive the parcel;

  • providing an accurate shipping address;

  • providing a valid mobile number; and

  • cooperating with the delivery personnel where required.

Failure to accept delivery may result in the order being returned to us.

8. Incorrect Shipping Information

Customers are solely responsible for ensuring that the shipping address, contact details and PIN code provided during checkout are complete and accurate.

DevaSetu shall not be liable for delays, failed deliveries or additional shipping expenses arising from incorrect or incomplete information provided by the customer.

9. Delayed Deliveries

While we strive to dispatch and deliver every order promptly, delays may occur due to circumstances beyond our reasonable control, including:

  • adverse weather conditions;

  • natural disasters;

  • public holidays;

  • strikes;

  • transportation disruptions;

  • government restrictions;

  • courier operational issues;

  • force majeure events; or

  • other unforeseen circumstances.

Such delays do not entitle customers to cancellation, compensation or refund solely on account of delayed delivery, except where required under applicable law.

10. Lost Shipments

If your tracking information shows no movement for an unusually extended period or your shipment appears to be lost in transit, please contact us at customerservices.devasetu@gmail.com.

We will coordinate with the logistics partner to investigate the shipment.

Where a shipment is confirmed by the courier partner to be lost before delivery, DevaSetu will arrange a replacement or, if a replacement is not reasonably possible, issue a refund in accordance with our Return & Refund Policy.

11. Damaged Packages

If the outer package appears to be visibly damaged upon delivery, customers are encouraged to:

  • record a continuous unboxing video;

  • photograph the parcel before opening;

  • inspect the contents immediately; and

  • report any issue within 24 hours of delivery.

Claims relating to transit damage are governed by our Return & Refund Policy.

12. Failed Deliveries & Return to Origin (RTO)

Orders may be returned to our warehouse if:

  • the customer is unavailable after repeated delivery attempts;

  • the shipping address is incorrect or incomplete;

  • the customer refuses delivery; or

  • delivery cannot be completed for reasons attributable to the customer.

Where an order is returned for reasons attributable to the customer, DevaSetu reserves the right to recover applicable shipping, return shipping and handling charges before re-dispatching the order.

13. Change of Shipping Address

Requests to change the shipping address can only be accommodated before the order has been dispatched.

Once the shipment has been handed over to the courier partner, shipping addresses generally cannot be modified.

14. Partial Shipments

Where an order contains multiple Products, DevaSetu reserves the right to dispatch them separately depending upon product availability, warehouse operations or courier constraints.

Customers shall not incur additional shipping charges solely because an order is fulfilled through multiple shipments.

15. Force Majeure

DevaSetu shall not be liable for delays or failures in delivery arising from circumstances beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, strikes, governmental actions, transportation disruptions, internet outages, cyber incidents or courier service interruptions.

16. Customer Support

For all shipping-related enquiries, please contact:

Customer Support

Email: customerservices.devasetu@gmail.com

17. Grievance Redressal

Grievance Officer

Name: Amit Srivastava

Designation: Head of Operations

Email: operations@devasetu.com

Phone: +91 99289 21825

Consumer complaints relating to shipping will be acknowledged within 48 hours, and reasonable efforts will be made to resolve them within 30 days, in accordance with applicable law.