Refund policy

Return & Refund Policy

Effective Date: 7 August 2026

This Return & Refund Policy ("Policy") governs the purchase of products from DevaSetu Technologies Private Limited ("DevaSetu", "Company", "we", "us", or "our") through www.store.devasetu.com. By placing an order on our website, you acknowledge that you have read, understood and agreed to this Policy.

1. Our Policy

At DevaSetu, every product is carefully inspected, quality checked and securely packed before dispatch.

Due to the nature of our products, all sales are final. We maintain a No Return & No Refund Policy, except in the limited circumstances expressly mentioned in this Policy.

2. No Returns

We do not accept returns or provide refunds for reasons including, but not limited to:

  • Change of mind

  • Accidental or duplicate orders

  • Product no longer required

  • Personal preference

  • Dissatisfaction with colour, finish, texture or appearance where the product matches its description

  • Incorrect product selection by the customer

  • Failure to read the product description before purchase

  • Delay caused after dispatch due to courier operations, weather conditions, natural disasters, government restrictions or other circumstances beyond our reasonable control

  • Incorrect shipping address or contact details provided by the customer

  • Refusal to accept delivery

Natural variations in colour, texture, grain, size, shape, finish, weight or appearance arising from the use of natural materials, handcrafted manufacturing or screen/display differences shall not be considered defects.

3. Eligible Cases

A replacement or refund may be considered only if:

  • the product is received in a damaged condition;

  • the product is defective upon delivery;

  • an incorrect product has been delivered; or

  • one or more products are missing from the shipment.

No other circumstances shall qualify for a replacement or refund.

4. Replacement Before Refund

Where a claim is approved, DevaSetu will first attempt to provide a replacement.

A refund shall be issued only if:

  • a replacement is unavailable;

  • the product has been permanently discontinued;

  • replacement cannot reasonably be arranged; or

  • DevaSetu determines, at its sole discretion, that a refund is the appropriate remedy.

Refunds, where approved, shall be made to the original payment method wherever possible.

5. Reporting a Claim

To be eligible for review, the customer must:

  • Email the claim to customerservices.devasetu@gmail.com

  • Submit the claim within 24 hours of the delivery time recorded by the courier partner

  • Mention the Order Number in the email subject

  • Clearly describe the issue

  • Attach all supporting evidence required under this Policy

Claims received after 24 hours may not be accepted.

6. Evidence Required

To facilitate verification, customers must provide:

  • A single, continuous and uninterrupted unboxing video recorded from the moment the sealed parcel is first shown until every item inside the package has been completely removed and inspected.

  • Clear photographs of:

    • the outer package;

    • the shipping label;

    • the product received; and

    • any visible damage or defect.

The unboxing video must clearly show:

  • the parcel in its sealed condition before opening;

  • all sides of the parcel;

  • the courier shipping label;

  • the package being opened without interruption, editing or cuts; and

  • every item immediately after opening.

Failure to provide sufficient evidence may result in the claim being declined where the claim cannot reasonably be verified.

7. Investigation & Verification

Every claim is reviewed individually.

DevaSetu reserves the right to:

  • request additional photographs or videos;

  • seek further information;

  • verify shipment records;

  • inspect the returned product;

  • reject unsupported or fraudulent claims; and

  • determine the appropriate resolution based on the available evidence.

Approval of a return pickup shall not constitute approval of a refund or replacement.

8. Return Shipping

If a claim is approved, DevaSetu will arrange the return pickup or bear the reasonable cost of return shipping.

Customers must not return any product without prior written approval from DevaSetu.

Unauthorized returns may be refused.

9. Refund Processing

If a refund is approved:

  • it will be initiated after successful verification and, where applicable, inspection of the returned product;

  • refunds will be processed to the original payment method wherever possible;

  • refunds are generally initiated within 7 business days after approval; however, the time taken for the amount to reflect depends upon the customer's bank or payment provider.

10. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched from our warehouse, it cannot be cancelled.

11. Fraud Prevention

To protect our customers and our business, DevaSetu reserves the right to reject claims involving:

  • altered or tampered products;

  • edited or manipulated photographs or videos;

  • intentionally damaged products;

  • repeated or suspicious claims;

  • abuse of this Policy; or

  • any attempt to obtain an unjustified replacement or refund.

DevaSetu also reserves the right to refuse future orders, suspend customer accounts and pursue any remedies available under applicable law where fraudulent activity is reasonably suspected.

12. Limitation of Liability

To the maximum extent permitted by applicable law, DevaSetu's total liability arising from any order shall not exceed the purchase price actually paid for the product giving rise to the claim.

13. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India.

Subject to applicable consumer protection laws, the courts at Bhilwara, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or relating to this Policy.

14. Statutory Rights

Nothing contained in this Policy limits or excludes any statutory rights available to consumers under applicable law. This Policy operates in conjunction with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

15. Contact Information

DevaSetu Technologies Private Limited

Registered Address:
Shree Niket, Mansinghka Residence,
Opposite Raghuvansh Vihar Colony,
Bhilwara, Rajasthan – 311001

Website: www.store.devasetu.com

Customer Support Email:
customerservices.devasetu@gmail.com

16. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are as follows:

Name: Amit Srivastava
Designation: Head of Operations
Email: operations@devasetu.com
Phone: +91 99289 21825

Consumer complaints will be acknowledged within 48 hours and reasonable efforts will be made to resolve them within 30 days from the date of receipt.